CTDA Webinars

Customer Service Begins Here!

A CTDA webinar is scheduled for Thursday, January 22nd at 11 am Central on "Customer Service Begins Here" with Rudy Llerena, George Apakain and Cindy Bell of D&B Tile Distributors

Your success in customer service is in how you treat customers, in the showroom or on the phone. You do a great job of marketing and advertising. Can you provide great customer service?

  • Strive for great not just good customer service

  • Develop and educate your staff on customer service skills. A confident associate can focus on the customer and overcome any issues

  • Product knowledge can set you apart from your competition

  • In the showroom or on the phone … SMILE and acknowledge the customer is important. Listen!

  • Appreciate the customer and make them feel important

  • A phone is ringing … By the third ring the call should be answered. BUT… before you pick up that phone…

  • Let me check! Don’t just say NO

  • Create a process for handling customer service

  • Follow up and value the customers time

  • Onboarding process for new employees

  • Review employees and acknowledge their great customer service

  • Everyone is a part of customer service; order desk, showroom, warehouse, drivers, manager, owner etc.

  • Use technology to enhance customer service

“People don't care how much you know until they know how much you care”
Theodore Roosevelt

If you would like to register for the webinar, please click here to register online or click here to fill out a registration form to return to the CTDA Office.