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Membership > BENEFITS

Here's a full list of our benefits. Click on the benefit for a full description:


Meetings & Networking

National Exposure

Managing Opportunity

Keeping You Informed

Cost Control

CTDA Educational Webinars

CTDA is hosting monthly webinars. The webinars are 1 to 1 1/2 hour educational seminars done via audio and web conference simultaneously. The webinars are held on the 3rd Friday of the month at 10:00 a.m. CDT. The cost is only $99 for members, per company location (i.e. many people may participate from one location at a time) and $150 for non-members, per location.

Learn more >>

CTDA Online Education

CTDA members have asked for educational programs on ceramic tile that they could offer to their employees, and now we have them as a discounted CTDA membership benefit. CTDA and UofCTS have joined to develop a series of educational programs to help ceramic tile employees be more effective at their jobs.

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Tile Training in a Box

CTDA Tile Training in a Box is an easy, affordable way to introduce a newcomer to the ceramic tile industry using a variety of reading, audiovisual and sensory resource aids in an easy to use box, complete with a tabbed binder of information and resource information. Simply place the labels provided on your own tile, and training is ready to begin!

Learn more/Order >>

Shade Variation Program

The CTDA Color/Shade Variation Program can help you:

  • Create appropriate shade and color expectations for your customers
  • Save money each year in costly tear-outs
  • Train your salespeople to sell shade and color variations for what they are - part of the art that is tile.

The program uses graphic representations of each variation along with full-color photographs of actual tile installations. Two photographs of each variation type are provided.

Learn more/Order >>

Ceramic Tile Live Videos

Part of the Tile Training in a Box program, this videos series covers: Manufacturing and Characteristics of Tile, Tile Installation Techniques, Tile Care and Maintenance, and NTCA's "Trowel and Error".

Learn more/Order >>

Certification Program

The CTDA reaches another milestone in its 30 year history of maintaining a strong industry with the launch of the Certified Ceramic Tile Salesperson (CCTS) program! Through the CCTS program, companies can gain the prestige, professional recognition, expanded knowledge and increased customer satisfaction through documented sales competence.

Learn more >>

How to Handle Customer Complaints Guideline

We all strive to promote excellent customer service while providing quality products. But what do we do when something unexpectedly goes wrong and a customer becomes unhappy with their purchase? Do we always know the appropriate steps to take to rectify the situation? Or are we actually making things worse?

CTDA's "How to Handle Customer Complaints" guideline is an excellent first step in answering those questions. Attached, you'll find the guideline that covers topics from the "Do's and Don'ts" and good rules to follow, to steps in arranging for a jobsite inspection and sample complaint reports.

Feel free to distribute this handy guideline throughout your company to help encourage good customer service. In the unfortunate event of an unhappy customer, we hope that this outline will provide a good starting point when you get into those sticky situations!

>> Click here to download the guideline (PDF)
(This file requires Adobe Acrobat Reader. Click here to download the free reader)

Coverings Seminars

Each year at the annual Coverings show, CTDA conducts free seminars and hosts receptions.

Total Solutions Plus/Management Conference

The purpose of Total Solutions Plus is to annually bring the ceramic tile industry together to network and learn from each other. CTDA, NTCA and TCNA have teamed up to create Total Solutions Plus, an event that integrated each association's meetings, provided several educational sessions and networking opportunities, and featured table top exhibits!

Learn more >>

Coverings Events

Annually at the Coverings Show, CTDA holds an evening reception which allows you to unwind from the show and network with other members. The Member Lounge provides refreshments throughout the day, private meeting rooms and a quiet retreat from the show floor.

Membership Directory

Member listings fully indexed by name and product lines distributed provides you with excellent exposure to the tile industry. Used by architects, designers, contractors and manufacturers worldwide

Distributor Referral Network

Thousands of calls a year from consumers looking for specific tile lines are referred solely to CTDA members.

Website Search Engine Listing

Your company is also listed in our Internet search engine visited by thousands of ceramic tile buyers annually. The search engine can be accessed through two websites: www.ctdahome.org and www.tiledealer.org.


Use of the CTDA logo on business cards, letterhead and product literature demonstrates your commitment to the industry

Company Performance Report

Company specific breakdown of financial performance in relation to other distributors. Serves as an action tool in evaluating your company's strengths and weaknesses.

Profit Improvement Report

Quarterly report outlines current financial and marketing topics that influence distributors' profitability in today's market

Distributor Profile Study

Comparative analysis of inventory turnover, freight expenses, client profile, and sample cost, for distributors across the country

CTDA Website

State-of-the-art resource for the latest industry and member news. Links to member pages improves communication within the tile industry.

CTDA Monthly E-Newsellter

Monthly members only electronic newsletter updating member of CTDA on what it is currently doing.

CTDA Weekly Value Delivered Email

Weekly email sent to all member and potential members of CTDA promoting different benefits of membership.

Electronic Resource Center

Members have exclusive access to the online Electronic Resource Center where they can network with each other and learn of the latest CTDA programs/activities, etc.


TileDealer Magazine

TileDealer Magazine is CTDA's quarterly publication aimed at ceramic tile distributor and dealer professionals. The purpose of TileDealer is to provide knowledge of materials, trends, and techniques, therefore, increasing the effectiveness of ceramic tile and stone salespeople. TileDealer’s editorial content includes one-on-one interviews with industry leaders, never-before-offered management and training articles, product innovations, industry insights, an industry calendar, a classified section and much more. CTDA members receive TileDealer Magazine free with their membership.

Go to TileDealer.org >>


CTDA has partnered with Freightquote.com, an online shipping service, to help solve your shipping problems. Freightquote.com can help you: (1) Compare rates from more than 60 different carriers. (2) Select your carrier by lowest cost or fastest transit (3) Schedule an online pickup (4) Automate pickup and delivery (5) Handle invoicing and BOLs, thus eliminating paperwork. (6) Receive one simplified statement of all shipping activity at the end of each month.

Schechner Lifson Insurance

MYSTIC is the industry-specific property/casualty insurance program administered by Schechner Lifson Corporation. Some of the highlights include:

  • Worldwide coverage
  • Non-auditable liability policy
  • Selling price valuation on sold inventory
  • Ocean marine rates as low as .11/100 of sales
  • Workers compensation includes managed care discounts
  • Travel accident and international coverage available
  • All coverage underwritten by A-rated carriers
  • Complete loss control programs available at no charge for shop safety, auto fleet, workers compensation and many other business elements
  • Directors and officers insurance as well as Employment Practices liability available at discounted premiums, which include web access for loss control and human resource legal issues
  • Credit Insurance available to insure accounts receivable

Schechner Lifson Corporation are including an insurance policy coverage and cost analysis for all members and associates of CTDA. They also have negotiated a deal with a national insurance company to provide employment practice liability and directors and officers liability at premiums as los as $900/year. This includes access to loss control, handbooks and free HR legal assistance. All of these value added benefits are available to CTDA members only.

NAW Business Services

Receive discounts on insurance programs, client collection services, telephone charges, auto rentals, and delivery services. Not to mention big discounts on all of your shipping needs from FedEx, YRC, USF and UPS.

Click here for more information >>

F.W. Dodge Discounts

CTDA members receive exclusive discounts on the world's most powerful construction lead generation service. Save on business and health insurance programs, client collection services, telephone charges, auto rentals, and delivery services


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