NEWS ARCHIVES - 2004
How to Handle Customer Complaints Guideline
April 30, 2004
prepared to take the right steps when dealing with an
all strive to promote excellent customer service while
providing quality products. But what do we do when something
unexpectedly goes wrong and a customer becomes unhappy
with their purchase? Do we always know the appropriate
steps to take to rectify the situation? Or are we actually
making things worse?
"How to Handle Customer Complaints" guideline
is an excellent first step in answering those questions.
In this document, you'll find the guideline that covers
topics from the "Do's and Don'ts" and good
rules to follow, to steps in arranging for a jobsite
inspection and sample complaint reports.
free to distribute this handy guideline throughout your
company to help encourage good customer service. In
the unfortunate event of an unhappy customer, we hope
that this outline will provide a good starting point
when you get into those sticky situations!
Download CTDA's "How to Handle Customer Complaints"
is a PDF file which requires Adobe Acrobat Reader. Click
here to download the reader)