EDUCATION
CTDA Educational Webinars
CTDA is hosting webinars! The webinars are 1 to 1 1/2 hour educational seminars done via audio and web conference simultaneously. Webinars are usually held on the 3rd Thursday or Friday of the month at 10:00 a.m. CDT. The cost is FREE for members thanks to a sponsorships from MAPEI and VanHearron, and $150 for non-members, per location.
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CTDA Online Education
CTDA members have asked for educational programs on ceramic tile that they could offer to their employees, and now we have them as a discounted CTDA membership benefit. CTDA and UofCTS have joined to develop a series of educational programs to help ceramic tile employees be more effective at their jobs.
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Tile Training in a Box
CTDA Tile Training in a Box is an easy, affordable way to introduce a newcomer to the ceramic tile industry using a variety of reading, audiovisual and sensory resource aids in an easy to use box, complete with a tabbed binder of information and resource information. Simply place the labels provided on your own tile, and training is ready to begin!
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Shade Variation Program
The CTDA Color/Shade Variation Program can help you:
- Create appropriate shade and color expectations for your customers
- Save money each year in costly tear-outs
- Train your salespeople to sell shade and color variations for what they are - part of the art that is tile.
The program uses graphic representations of each variation along with full-color photographs of actual tile installations. Two photographs of each variation type are provided.
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Ceramic Tile Live Videos
Part of the Tile Training in a Box program, this videos series covers: Manufacturing and Characteristics of Tile, Tile Installation Techniques, Tile Care and Maintenance, and NTCA's "Trowel and Error".
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Certification Program
The CTDA reaches another milestone in its 30 year history of maintaining a strong industry with the launch of the Certified Ceramic Tile Salesperson (CCTS) program! Through the CCTS program, companies can gain the prestige, professional recognition, expanded knowledge and increased customer satisfaction through documented sales competence.
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How to Handle Customer Complaints Guideline
We all strive to promote excellent customer service while providing quality products. But what do we do when something unexpectedly goes wrong and a customer becomes unhappy with their purchase? Do we always know the appropriate steps to take to rectify the situation? Or are we actually making things worse?
CTDA's "How to Handle Customer Complaints" guideline is an excellent first step in answering those questions. Attached, you'll find the guideline that covers topics from the "Do's and Don'ts" and good rules to follow, to steps in arranging for a jobsite inspection and sample complaint reports.
Feel free to distribute this handy guideline throughout your company to help encourage good customer service. In the unfortunate event of an unhappy customer, we hope that this outline will provide a good starting point when you get into those sticky situations!
>> Click here to download the guideline (PDF)
(This file requires Adobe Acrobat Reader. Click here to download the free reader)
MEETINGS & NETWORKING
Total Solutions Plus/Management Conference
The purpose of Total Solutions Plus is to annually bring the ceramic tile industry together to network and learn from each other. CTDA, NTCA, TCAA and TCNA have teamed up to create Total Solutions Plus, an event that integrated each association's meetings, provided several educational sessions and networking opportunities, and featured table top exhibits!
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Coverings Events
Annually at the Coverings Show, CTDA provides membership, education registration and TSP registration specials! For more information on Coverings, click here.
NATIONAL EXPOSURE
Membership Directory
Member listings fully indexed by name and product
lines distributed provides you with excellent exposure
to the tile industry. Used by architects, designers,
contractors and manufacturers worldwide
Distributor Referral Network
Thousands of calls a year from consumers looking for specific tile lines are referred solely to CTDA members.
Website Search Engine Listing
Your company is also listed in our Internet search engine visited by thousands of ceramic tile buyers annually. The search engine can be accessed through two websites: www.ctdahome.org and www.ceramictiledistributors.org.
CTDA Logo
Use of the CTDA logo on business cards, letterhead and product literature demonstrates your commitment to the industry
MANAGING OPPORTUNITY
Company Performance Report
Company specific breakdown of financial performance in relation to other distributors. Serves as an action tool in evaluating your company's strengths and weaknesses.
Profit Improvement Report
Quarterly report outlines current financial and marketing topics that influence distributors' profitability in today's market
Distributor Profile Study
Comparative analysis of inventory turnover, freight expenses, client profile, and sample cost, for distributors across the country
KEEPING YOU INFORMED
CTDA Website
State-of-the-art resource for the latest industry and member news. Links to member pages improves communication within the tile industry.
CTDA Monthly E-Newsletter
Monthly members only electronic newsletter updating member of CTDA on what it is currently doing.
CTDA Weekly Value Delivered Email
Weekly email sent to all member and potential members of CTDA promoting different benefits of membership.
Electronic Resource Center
Members have exclusive access to the online Electronic Resource Center where they can network with each other and learn of the latest CTDA programs/activities, etc.
CTDA's TileDealer Blog
TileDealer has been an important communications vehicle for ceramic tile distributors and dealers since 2004. Through TileDealer we have provided you access to important industry information and innovations and industry knowledge. To make TileDealer more timely than ever and to allow you, our reader, to contribute to its content in a meaningful way, in 2013 TileDealer is becoming CTDA's TileDealer blog. CTDA’s TileDealer blog will be updated weekly with articles, new product information, industry innovations and more.
Go to TileDealer.org >>
HR Solutions
Insperity offers HR Solutions to more than 100,000 businesses throughout the United States. Companies can customize their back office from many products and services offered by Insperity including: Payroll, Time and Attendance, Recruiting Services, Retirement Services, Financial Services, Performance Management and more. Companies can also select Insperity's Workforce Optimization service which offers complete HR outsourcing so you can concentrate on running your business.
Included in Insperity's Workforce Optimization solution are:
- Employee health insurance and benefits
- Stress-free payroll and HR administration
- Workers' compensation plan coverage and claim resolution
- Government compliance assistance
- Ongoing healthcare reform support
- Dedicated HR support
To talk with an Insperity representative and determine if Inspertiy is the right solution for your business click here. Be sure to also email Rick Church (rickc@associationbenefitsolutions.com) so we can make sure you get the discount associated with members of CTDA.
Your Shipping Connection
Partnership helps you save money on every inbound, outbound, small and large shipment. Partnership is the leading shipping solutions provider to small businesses throughout the US. Partnership not only provides excellent savings to its clients but also provides a complete managed solution for shipping Less Than Load and Full Load shipments. Enroll today and be able to visit this Partnership site to obtain shipping quotes, schedule shipments and even manage invoicing.
To enroll in PartnerShip's savings program, access the CTDA Member Menu by clicking here then select "Cost Control Member Benefits" and click on the link under Partnership.
Major Travel Savings
MyPlanITraveler is a travel membership site that provides wholesale pricing on hotel stays, vacation resorts, car rentals, cruises and travel activities. As a member of CTDA your membership in MyPlanITraveler is FREE.
To register with MyPlanITraveler access the CTDA Member Menu by clicking here then select "Cost Control Member Benefits" and click on the link under MyPlanITraveler.
As soon as you are registered you will be able to access instant savings on travel plans!
FREE Business Planning Evaluation
Northwestern Mutual is well known for its industry leading insurance and wealth management services. Northwestern Mutual also offers a host of experts in business management, succession planning, estate planning, and business advisory services. Through our partnership with Northwestern Mutual, you have access to Northwestern business professionals who can provide you and your company with a FREE business planning evaluation. The evaluation will provide you with guidance and options regarding taking care of your business, your employees as well as you, the business owner and your family. This service is valued at more than $5,000 and is offered FREE to you and your company.
To take advantage of this opportunity, email Rick Church at (rickc@associationbenefitsolutions.com).
Schechner Lifson Insurance
MYSTIC is the industry-specific property/casualty insurance program administered by Schechner Lifson Corporation. Some of the highlights include:
- Worldwide coverage
- Non-auditable liability policy
- Selling price valuation on sold inventory
- Ocean marine rates as low as .11/100 of sales
- Workers compensation includes managed care discounts
- Travel accident and international coverage available
- All coverage underwritten by A-rated carriers
- Complete loss control programs available at no charge for shop safety, auto fleet, workers compensation and many other business elements
- Directors and officers insurance as well as Employment Practices liability available at discounted premiums, which include web access for loss control and human resource legal issues
- Credit Insurance available to insure accounts receivable
Schechner Lifson Corporation are including an insurance policy coverage and cost analysis for all members and associates of CTDA. They also have negotiated a deal with a national insurance company to provide employment practice liability and directors and officers liability at premiums as los as $900/year. This includes access to loss control, handbooks and free HR legal assistance. All of these value added benefits are available to CTDA members only.
NAW Business Services
Receive discounts on insurance programs, client collection services, telephone charges, auto rentals, and delivery services. Not to mention big discounts on all of your shipping needs from FedEx, YRC, USF and UPS.
Click here for more information >>
F.W. Dodge Discounts
CTDA members receive exclusive discounts on the world's most powerful construction lead generation service. Save on business and health insurance programs, client collection services, telephone charges, auto rentals, and delivery services.
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