NEWS ARCHIVES - 2004

How to Handle Customer Complaints Guideline
April 30, 2004

Be prepared to take the right steps when dealing with an irate customer.

We all strive to promote excellent customer service while providing quality products. But what do we do when something unexpectedly goes wrong and a customer becomes unhappy with their purchase? Do we always know the appropriate steps to take to rectify the situation? Or are we actually making things worse?

CTDA's "How to Handle Customer Complaints" guideline is an excellent first step in answering those questions. In this document, you'll find the guideline that covers topics from the "Do's and Don'ts" and good rules to follow, to steps in arranging for a jobsite inspection and sample complaint reports.

Feel free to distribute this handy guideline throughout your company to help encourage good customer service. In the unfortunate event of an unhappy customer, we hope that this outline will provide a good starting point when you get into those sticky situations!

>> Download CTDA's "How to Handle Customer Complaints" Guideline

(This is a PDF file which requires Adobe Acrobat Reader. Click here to download the reader)