Certified Ceramic Tile Salesperson (CCTS)

The Ceramic Tile Distributors Association (CTDA) reaches another milestone in its 27 year history of maintaining a strong industry with the launch of the Certified Ceramic Tile Salesperson (CCTS) program!  Through the CCTS program, companies can gain the prestige, professional recognition, expanded knowledge and increased customer satisfaction through documented sales competence.

It’s the first and only certification program specifically designed by and for ceramic tile salespeople!

History
Developed by professional ceramic tile sales experts with the assistance of Southern Illinois University (SIU), the CCTS program covers the necessary skill sets to meet customers growing demands.

Benefits
• Raises professionalism
• Promotes focus on product features and benefits
• Increases employee pride
• Provides a competitive edge
• Increases profits
• Establishes the CTDA as an important standard-setting body for professional competence in the ceramic tile industry.

Who Created It
SIU’s Department of Workforce Education and Development (WED) is one of the largest workforce-related professional development preparation agencies in the United States, and offers undergraduate and graduate preparation through the master's and doctoral degrees.

What to Expect
Once a candidate has registered for the CCTS exam, he or she receives two binders that comprise the CCTS Study Guide (The Study Guide Reference Binder and Tile Training in a Box).

The Study Guide Reference Binder contains tile industry references from which the test was written (such as the TCNA Handbook for Ceramic Tile Installation and the ANSI Specifications for the Installation of Ceramic Tile). Also included are CD-ROMs with pretests and a study guide.

Tile Training in a Box with DVD's covers additional areas of knowledge needed to pass the CCTS program. It includes CTDA's Reference Guide and Installation of Tile and Stone for the Beginner, Basics of Ceramic Tile Test, CTDA's How to Handle Customer Complaints, CTDA's Mold Brochure, 4 Training DVD's, and A Guide to Training Employees New to the Tile Industry CD-ROM.

Due to the complexity of the exam CTDA recommends at least one month of study time prior to testing.

Applications
For eligibility requirements and fees, click here.

For Private Location Testing Application, click here.

To take the exam at the 2008 Management Conference click here.

Please allow for 2 weeks to process your application and get the study guide to you.